Return and Cancellation Policy


We understand that sometimes you need to change your schedule. We kindly ask that you give us 24 hours notice if you cancel your appointment. Missed appointments or late cancellations may be subject to a service fee.


If you are returning or exchanging a product, it is our pleasure to provide you with a product of equal value or a store credit provided the product is unused and in a re-sellable condition.

If for any reason you are not satisfied with a service, we will only be exchanged for a replacement service employee in better servicing you or replacement of our other service of equal pricing; customer is responsible for paying any difference in value between the exchanged services. Any difference owed by The Hair Secrets Beaute Care Pte Ltd will be issued in the form of a Store Credit.

Store Credit

Store credits are issued in the form of The Hair Secrets Beaute Care Pte Ltd or Beaufond Wellness Gift Card, which can be used at any of that existing location.